Return Policy

Returns & Exchanges

At Balè, we take great pride in the quality and craftsmanship of every piece we create. Exceptional design, premium materials, and meticulous construction are at the heart of everything we do. Each order is carefully inspected before it leaves our warehouse to ensure it meets our standards.

Damaged Items

We kindly ask that you inspect your order upon delivery. If your item arrives damaged, please contact us at info@balehomewares.com within 5 days of delivery.

To help us process your claim as quickly as possible, please include:

• Photos of the damaged product
• Photos of the original packaging and shipping box
• Your order number

This documentation allows us to work directly with the shipping carrier and arrange a prompt replacement when applicable.

Returns

Because many of our pieces are handcrafted and made in limited quantities, we generally do not accept returns or offer refunds.

If you experience any issue with your order or are dissatisfied for any reason, please reach out to us at info@balehomewares.com. Our team is committed to finding a fair and timely solution and ensuring you have a positive experience with Balè.

Custom Orders

All custom and made-to-order items are final sale and are not eligible for return, exchange, or cancellation once production has begun.

Please Choose Carefully

We encourage you to review all product details, dimensions, materials, and finishes before placing your order. We are unable to accept returns or exchanges for changes of mind, incorrect selections, or ordering errors.

If you have any questions before purchasing, our team is always happy to help you make the right choice.